Installation and Co-ordination

New offices/home workers PSTN line

Keyfort can co-ordinate installation of a new PSTN line on your behalf. Please call us for further details. Please allow 1-3 weeks for a new BT PSTN line to be installed. Allow 1 week for ADSL to be activated on a PSTN*.

Moving house or other premises

If you are moving premises please notify us as soon as possible, as the ADSL will have to be ceased and provided at the new premises. Any changes to a telephone circuit will automatically cease the ADSL. We will need to arrange for a reconnection.

If you are moving within the same BT exchange (local area) and want to keep the same telephone number you should be able to move your existing line to the new premises (this can only be done if both existing and new premises are connected to the same exchange).

We would need to receive your reconnection order at least 6 working days (Monday to Friday) in advance of your new BT line activation date then we should be able to activate your broadband at your new premises on the same date your BT line is active.

* subject to availability